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Important and useful information about SunSwop

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Why has the change to SunSwop happened?
How do I become a member of SunSwop?
What are the benefits of SunSwop membership?
How does this affect any weeks that I have spacebanked with RCI?
Will I still be able to exchange to resorts other than Southern Sun Lifestyle Resorts?
Will I still be able to do international exchanges?
Who is Interval International?
What telephone number will I call to deposit my week and to request exchanges with Sunswop?

Why has the change to SunSwop happened?
Southern Sun has decided once again to own and operate a dedicated exchange service for Southern Sun Resort owners, with the specific intention of providing quality exchanges into selected resorts and preferential access back into Southern Sun Resorts. In addition, we intend adding a range of benefits to Southern Sun Lifestyle ownership, one of which will be the ability to redeem your timeshare week for access to the entire range of Southern Sun hotel properties throughout South Africa.

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 How do I become a member of SunSwop?
As an owner of a timeshare week at a Southern Sun Resort, you are automatically a member of SunSwop.

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What are the benefits of SunSwop membership?
You enjoy preferential access back into Southern Sun Resorts. In future you will have access to hotel exchanges along with preferential pricing on new timeshare developments, as well as a host of other benefits such as SunSwop Travel services and more.

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How does this affect any weeks that I have spacebanked with RCI?
Your spacebanks will remain on your RCI membership file until they have been exchanged against or they expire. You might, however, have to pay a membership fee to RCI. RCI has not yet given an indication of what this fee will be, but it will be notifying all owners in due course.

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Will I still be able to exchange to resorts other than Southern Sun Lifestyle Resorts?
Through various alliances, we have been able to ensure that you would be able to exchange to selected resorts within South Africa. We have chosen resorts on quality criteria as well as on the basis of geographical distribution.

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Will I still be able to do international exchanges?
Yes, you will still be able to do exchanges to international resorts. SunSwop has signed an affiliation agreement with Interval International, and through their network of over 2500 affiliated worldwide properties you will have a wide range of exclusive properties into which to exchange.

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Who is Interval International?
Interval International is a membership-based organization that offers a comprehensive package of year-round benefits, including the opportunity to trade the use of shared ownership vacation time for alternate accommodations. Based in Miami, Florida, the company has been a pioneer and innovator in serving the vacation ownership market for more than 30 years. Today, Interval has a network of over 2,500 resorts in more than 75 countries, and offers its resort clients and approximately two million member families, high-quality products and programs through 27 offices in 17 countries.
How will I know which international resorts I can exchange into?
Refer to your International Resort Directory from Interval International or visit the website on www.intervalworld.com

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What telephone number will I call to deposit my week and to request exchanges with Sunswop?
South African residents : 0800 – 992 – 648
Australian residents : 001 – 800 – 4683 – 7825
USA / Canadian residents : 1 – 800 – 723 – 9904
All other residents : +44 – (0)844 – 701 – 7156

Lines are open Monday – Friday 09h00 – 17h00 and Saturday 10h00 – 18h00 (South African Time)

Alternatively you can email SunSwop with your request on sunswop@clubreservations.com
Why do I need to pay my levy before banking my week? The reason for banking the levy in advance is that you receive an instant benefit when banking, and in terms of your Use Agreement, you need to pay your levy when you transact with your week. Although you may only intend using the spacebank at a future date, your membership file would have been credited with the relevant trading value at the point of depositing it into the club, and your deposited week would almost certainly be taken up by another SunSwop member. Therefore it is essential that the levy in respect of the deposited week is paid before any benefit attached to that week is utilized.
What exchange fees will I pay when I use SunSwop?
Exchange fees for 2009 are as follows:
Into another Southern Sun Resort: R399.
Into another resort in South Africa which is not a Southern Sun Resort: R699.
Into an International Resort: R1460.

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